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Return Policy
Our Policy
At Planet Crystals, our mission
is to provide you with the best quality products at
excellent prices. We stand 100% behind everything we
sell and if you are not completely satisfied with
your purchase, we will discuss returns and refunds
with you.
Returns
Our return policy is as
follows:
All returns must be
pre-approved. If you are dissatisfied with your
purchase, please contact us via e-mail;
sales@planetcrystals.com to arrange for a
return.
You must notify us within three (3) days of
receiving your purchase of your wish to return our
products and returns must be received by Planet
Crystal within ten (10) business days of the return
approval.
Planet Crystals cannot offer returns on
discounted or sale items and all these sales are
final.
Any returns must be made with the product(s) in
their original unopened packaging.
Unless an error was made by Planet Crystals, we
cannot refund shipping charges and will not accept
any shipments sent to us Cash on Delivery (COD).
Once you have confirmed your return with us and
we receive the return, you will be notified via
e-mail that the refund and/or exchange have been
completed.
Planet Crystals proudly does not charge any
restocking fees or return penalties. Your
satisfaction is what is important to us.
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