Return Policy

Our Policy

At Planet Crystals, our mission is to provide you with the best quality products at excellent prices. We stand 100% behind everything we sell and if you are not completely satisfied with your purchase, we will discuss returns and refunds with you.

Returns

Our return policy is as follows:

All returns must be pre-approved. If you are dissatisfied with your purchase, please contact us via e-mail; sales@planetcrystals.com to arrange for a return.

You must notify us within three (3) days of receiving your purchase of your wish to return our products and returns must be received by Planet Crystal within ten (10) business days of the return approval.

Planet Crystals cannot offer returns on discounted or sale items and all these sales are final.

Any returns must be made with the product(s) in their original unopened packaging.

Unless an error was made by Planet Crystals, we cannot refund shipping charges and will not accept any shipments sent to us Cash on Delivery (COD).

Once you have confirmed your return with us and we receive the return, you will be notified via e-mail that the refund and/or exchange have been completed.

Planet Crystals proudly does not charge any restocking fees or return penalties. Your satisfaction is what is important to us.